Win17 Privacy Policy — How We Protect Your Data

Win17 operates this platform and this privacy policy explains how we manage user information across our website, mobile app, and related services. By using any win17 service, you agree to this privacy policy.

We believe privacy is a fundamental right. That's why win17 only collects what's necessary — and uses it solely to provide you with a better experience, nothing more.

Win17 may collect three types of information — data you provide directly, data collected automatically, and data received from third parties.

Win17 uses collected data solely for the purposes listed below. Your data is never used for any unauthorised or unrelated purpose.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and bonuses.
• To prevent fraud and money laundering.
• To provide customer support services.
• To identify and resolve platform issues.
• To meet applicable legal obligations.
• To offer a personalized gaming experience and tailored promotions.
• To ensure the security and stability of the platform.

If your data needs to be used for any new purpose, win17 will obtain your consent in advance.

Win17 does not sell your personal data. Information is only shared with third parties in the following limited circumstances.

1. Payment processors: Necessary data is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
2. Security services: Data may be shared with specialist firms for fraud detection and cybersecurity purposes.
3. Legal authorities: Data may be disclosed in compliance with valid orders from courts or regulatory authorities.
4. KYC verification services: Limited data may be shared with certified third-party services for identity verification.

Win17 uses cookies and similar technologies that store small files on your browser. These help us deliver a better experience for you.

You can disable cookies through your browser settings, though some platform features may not function as a result.

Win17 follows industry-leading security standards to keep your data safe. The core pillars of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• AES-256 Database Encryption: Stored sensitive data is kept in encrypted form.
• Real-time firewall: Suspicious traffic is blocked in real time.
• Regular security audits: Regular penetration testing is conducted by independent third-party security experts.
• Staff training: All staff are trained in data protection and bound by confidentiality agreements.
• Incident response plan: In the event of a data breach, affected users will be notified within 72 hours.

Win17 does not retain data beyond the period it is needed. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained until the account is closed.
• Transaction records: 5 years, as required by financial regulatory obligations.
• KYC documents: 5 years, as required by law.
• Gaming logs and bet records: 3 years.
• Support conversations: 2 years.
• Cookie data: retained according to each cookie's individual expiry period.

After the designated period, data is securely deleted or anonymized.

As a win17 user, you have the following rights over your personal data. To exercise any of these rights, reach out to us at support@win17.click.

Win17's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

If we are informed that we hold data belonging to a minor, win17 will immediately delete that data and close the associated account. If you have any information regarding this, please contact us at support@win17.click.

Win17's servers may be located in various countries. If your data is processed outside Bangladesh, the same or higher protection standards are maintained.

• Data transfers are only carried out once adequate safeguards are confirmed.
• Data processing agreements with international partners are mandatory.
• Data from European users is handled in compliance with GDPR standards.

Win17 may update this privacy policy from time to time. For significant changes, users will be notified by email or platform notification at least 14 days in advance.

The "Last Updated" date at the top of the policy will change with each update. Continued use of our services after any changes constitutes acceptance of the revised policy.

For any privacy-related questions, complaints, or rights requests, please contact us through the following.

• Email: support@win17.click
• Live Chat: Available 24/7 on the win17 platform
• Response time: Typically within 24–48 hours